Benefits & Leave Specialist

Thu, November 17, 2022 2:40 PM | Dena Culpepper (Administrator)

Place of Business:
The National Domestic Violence Hotline

Position Description:
The Benefits & Leave Specialist is responsible for administering assigned Leaves and Disability benefit programs and provide benefits administration and support for benefits process. The Benefits & Leave Specialist is responsible for ensuring accuracy, efficiency, and timeliness in the day-to-day duties of assigned programs. This individual will work closely with Finance and Payroll to drive consistency and compliance in all benefit-related matters.

Duties & Responsibilities: 
Advises employees on the interpretation of benefits & leave programs, policies, and procedures. 
Performs customer service functions in an exemplary manner by responding and answering employee requests and questions.   
Conducts day-to-day administration of benefit programs to include 401k retirement plan, medical/dental/ vision, short-term disability, long-term disability, worker’s compensation, Section 125, COBRA, Health Savings Accounts and Open Enrollment etc.  
Manages Family and Medical Leave (FMLA), Americans with Disabilities (ADA), Leave of Absence programs. 
Maintains accurate and thorough employee leave files, records, and tracking reports 
Engages with employees regarding accommodation requests, administers, and tracks all Americans with Disabilities (ADA) accommodation requests. 
Effectively supports employees and supervisors to navigate leaves, accommodations and time-keeping functions and serves as an advisor navigating these systems 
Conducts leave related manager training 
Delivers new hire orientation benefits presentations  
Coordinators with benefits brokers on complex benefits administration and/or employee benefits issues. 
Facilitates qualifying life event benefits changes. 
Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. 
Conducts audits and maintains all employee benefits and leave records and files in accordance with all applicable federal, state, and local laws. 
Performs other duties as assigned. 

Education and Experience Required: 
Bachelor’s degree in HR Management, Organizational Development, Business Management with an emphasis in Human Resources, Business Administration, or related field 
3 years' experience in the HR field including knowledge of human resources principles and best practices; federal, state and local laws and regulations  
Equivalent combination of related education and experience. 

Knowledge Skills and Abilities:
Ability to maintain confidentiality and navigate sensitive information with tact 
Outstanding interpersonal skills and ability to easily connect with all types of people 
Ability to problem solve and think strategically, independently, and execute proactively 
Must be a self-starter, and possess a great “no task is too small” attitude 
Always pushing things forward and simplifying our processes and procedures. 
Excellent customer service focus, attention to detail and organization skills 
Highly effective verbal and written communication skills 
One who can make decisions, exercise judgment, and interface effectively with all levels of staff, clients and vendors 
Passion for building and developing effective relationships with employees at all levels of the organization 
Exceptional emotional intelligence skills to build, cultivate, and facilitate strong working relationships 
Project management and problem-solving skills with the ability to anticipate organizational needs and use independent judgment in resolving issues  
Able to work a flexible schedule as needed to support a 24-hour organization; will be required to attend meetings which may be scheduled during hours outside of traditional working hours 
Can handle very challenging situations, including daunting tasks and complex interpersonal issues, with a calm, assured, unflagging approach 
Attention to detail a must 
Ability to analyze problems, find solutions and effectively communicate with all levels of supervisory and non-supervisory employees  
Intermediate to advanced proficiency with MS Office suite, UltiPro, or other HR systems, and SharePoint applications 
Skill in performing statistical analysis 
A consistent positive solution-oriented response that includes communicating about challenges to the appropriate person in a constructive and productive manner 
Ability to manage numerous initiatives in order to meet deadlines and to deliver high quality outputs including ability to re-order work and priorities in response to demand and crises 
The ability to organize people and materials to ensure that tasks are undertaken and that measures are put in place to ensure compliance within all areas of operations 
Knowledge of diversity, equity, and inclusion practices and strategies to recognize and address systemic barriers faced by historically marginalized communities, including, but not limited to, people of color; people with disabilities; and queer, transgender, non-binary, and otherwise-identified people 

Preferred Qualifications 
PHR or SHRM-CP Certification 
Strong Experience in benefits management and leave administration  
Experience in non-profit HR management 
Experience with UltiPro 

Click here to apply. 

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